More About Home Care Packages
Assessment for a Home Care Package
To find out if you are eligible for a home care package or any other help at home services, call My Aged Care on 1800 200 422. The My Aged Care contact centre will ask you a series of questions to determine if you need an assessment by an Aged Care Assessment Team (ACAT). During the assessment, the ACAT will determine if you are eligible for a home care package and which package level best meets your care needs. There are four levels:
Level 1 – basic care needs
Level 2 – low-level care needs
Level 3 – intermediate care needs
Level 4 – high-level care needs.
You will be approved for one level of home care package. You will be prioritised for care based on your assessed need.
Each level of home care packages provides a different subsidy amount. This amount is paid to your selected approved home care provider. The subsidy contributes to the total cost of your services and care delivery. It is expected that you will contribute to the cost of your care where your personal circumstances allow.
The Australian Government subsidy is paid directly to your chosen provider. The subsidy paid is different for each level of home care package.
If you are eligible, you are expected to contribute to the cost of your care where your personal circumstances allow.
The maximum income tested care fee you are expected to pay will be determined by the Department of Human Services.
There is a Fee Estimator to help you estimate the likely cost of home care fees you can expect to pay. You can also call My Aged Care on 1800 200 422 for more information about home care fees.
It is recommended that you arrange for a formal income assessment by the Department of Human Services after you have been assessed by an ACAT so you know what your contribution towards your care and services will be. If you choose not to complete this form, you can be asked to pay the maximum income-tested care fee.
If you are already receiving means tested income support payments, this information will already be held by DHS/DVA so you do not need to arrange for an income assessment. If this information is not held and you choose not to have your income assessed, you can be asked to pay the maximum fee.
You will need to discuss and agree to any fees and charges with your service provider before you receive services. These will be identified in your home care agreement before you start receiving care.
If you feel that you would face financial hardship in paying the required contribution you can ask to be considered for financial hardship assistance.