Expert care at home in the community | Staff/Client Login

Our Programs

Private Care Services

Apto Group can provide tailored services –  your choice.

Community Support Services – Such as domestic assistance, gardening, walking the dog, hanging out the washing, ironing, meal preparation, home maintenance, transport assistance, shopping assistance, social activities, and even admin and filing assistance if needed.

Respite Services – Apto Group have qualified staff to provide a break for a consumer, their family and loved ones. *NB: Overnight respite is available*

Personal Care – Such as assistance with showering/bathing, dressing, grooming, and mobility assistance.

New Mothers – Being a mother or father at home, not only for the first time, can be a difficult and tiring experience. We can provide a range of services to suit you, even if it’s just to get a nap!

Nursing Services – Full nursing care at home for consumers who have complex health requirements, or may have palliative care within the home.

After Hours OnCall – If you have an urgent concern outside of office hours you, or your carer, can contact this service for assistance.

Commonwealth Home Support Programme (CHSP)

Apto Group is a registered Australian Government provider of CHSP services.

The Commonwealth Home Support Programme (CHSP) is an entry level home care programme for older people who need some help with daily tasks to live independently at home.

The aim of the CHSP is to help older people live as independently as possible – with a focus on working with you, rather than doing for you. It is about building on your strengths, capacity and goals to help you remain living independently and safely at home.

The CHSP, funded by the Australian Government Department of Health, provides a range of basic support services to frail older people who are:
• 65 years and over, or 50 years and over for Aboriginal and Torres Strait Islander people
• still living at home
• in need of help at home to continue to live independently

Accessing services to support you living at home is easy. If you would like to access services from Apto Group, and reside in one of the local councils listed below contact us and we can help you get started and assist in the assessment process. Alternatively, you can ring My Aged Care on 1800 200 422.

Service Areas in Victoria.

We provide care and support for CHSP services across metropolitan Melbourne as follows:
Northern Metro – Personal Care services available (for Darebin, Hume, Moreland and Whittlesea council residents) and Domestic Assistance services available (for Banyule, Darebin, Hume, Moreland, Nillumbik, Whittlesea and Yarra council residents)
Southern Metro – Domestic Assistance services available (for City of Casey and Greater Dandenong council residents)
Western Metro – Domestic Assistance services available (for Brimbank, Hobsons Bay, Melbourne, Melton, Moonee Valley and Wyndham council residents)

Home Care Packages Programme

Apto Group is an approved Australian Government provider for Home Care Packages.

The Home Care Packages Programme helps you live independently in your own home for as long as you can. The Australian Government provides a subsidy to an approved home care provider towards a package of care, services and case management to meet your individual needs.

You may be eligible for a home care package if you are:
• an older person who needs coordinated services to help you to stay in your home
• a younger person with a disability, dementia or other special care needs that are not met through other specialist services.

There are no minimum age requirements or residency restrictions but home care packages are not intended for visitors to Australia or people requiring temporary or short-term care.

Care Planning – Your informed choice is always the first priority of a Case Manager. They will work collaboratively with you and your loved ones to develop a Support Plan identifying your personal goals as well as attend to your identified care needs.

Case Management – A dedicated professional to assist with coordinating your care needs and assisting with managing the funds of your Home Care Package.

Service Areas in South Australia and Victoria.

We provide care and support for Home Care Packages consumers throughout the following regions of South Australia and Victoria:
• all Metropolitan regions of Adelaide
• all Metropolitan regions of Melbourne
• the Gippsland regional area of Victoria
• the Hills, Mallee and Southern regional area of South Australia
• the South East regional area of South Australia

More About Home Care Packages

Assessment for a Home Care Package
To find out if you are eligible for a home care package or any other help at home services, call My Aged Care on 1800 200 422. The My Aged Care contact centre will ask you a series of questions to determine if you need an assessment by an Aged Care Assessment Team (ACAT). During the assessment, the ACAT will determine if you are eligible for a home care package and which package level best meets your care needs. There are four levels:

Level 1 – basic care needs
Level 2 – low-level care needs
Level 3 – intermediate care needs
Level 4 – high-level care needs.

You will be approved for one level of home care package. You will be prioritised for care based on your assessed need.

Each level of home care packages provides a different subsidy amount. This amount is paid to your selected approved home care provider. The subsidy contributes to the total cost of your services and care delivery. It is expected that you will contribute to the cost of your care where your personal circumstances allow.

The Australian Government subsidy is paid directly to your chosen provider. The subsidy paid is different for each level of home care package.
If you are eligible, you are expected to contribute to the cost of your care where your personal circumstances allow.

The maximum income tested care fee you are expected to pay will be determined by the Department of Human Services.

There is a Fee Estimator to help you estimate the likely cost of home care fees you can expect to pay. You can also call My Aged Care on 1800 200 422 for more information about home care fees.

It is recommended that you arrange for a formal income assessment by the Department of Human Services after you have been assessed by an ACAT so you know what your contribution towards your care and services will be. If you choose not to complete this form, you can be asked to pay the maximum income-tested care fee.

If you are already receiving means tested income support payments, this information will already be held by DHS/DVA so you do not need to arrange for an income assessment. If this information is not held and you choose not to have your income assessed, you can be asked to pay the maximum fee.

You will need to discuss and agree to any fees and charges with your service provider before you receive services. These will be identified in your home care agreement before you start receiving care.

If you feel that you would face financial hardship in paying the required contribution you can ask to be considered for financial hardship assistance.

Australian Government; My Aged Care, ‘Home Care Packages’ 2017